I am
Nisarg Patel - Technical Support Analyst
I’m a results-driven Technical Support Engineer with over 3 years of hands-on experience in supporting enterprise logistics platforms, diagnosing API and system issues, and driving customer success through data and insights. I specialize in L1/L2 technical troubleshooting, API integration assistance, and user adoption enablement, backed by a solid foundation in SQL, Postman, and cloud-based dashboards.
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My Skills
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My Experience +0 Years
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Mar 2022 - Present
FarEye
Technical Support Engineer
At FarEye, I’ve resolved thousands of support tickets with a 95% first-contact resolution rate, streamlined workflows with Jira and Freshdesk, and built intuitive dashboards in Superset, Grafana, and Power BI to drive real-time insights for internal teams and enterprise clients. My support extends beyond reactive issue-solving—I create detailed documentation, lead customer walkthroughs, and enable API integration that boosts adoption and reduces turnaround time. - API testing & integration using Postman - Ticket-based issue resolution (Freshdesk, Jira, Zendesk) - Building analytics dashboards (Power BI, Grafana, Superset) - SQL query writing and database analysis - Linux-based troubleshooting and log monitoring - Technical documentation, user guides, and training content - Onboarding support and user training for SaaS platforms
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Jan 2022 - Mar 2022
SISTMR
Cybersecurity Research Intern
- Conducted network and system audits using Kali Linux, Metasploit, and Wireshark to identify vulnerabilities and assess threats. - Assisted in developing and reviewing security policies to enhance organizational cybersecurity posture. - Utilized various cybersecurity tools for penetration testing, traffic analysis, and compliance checks.
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Jun 2021 - Sept 2021
DigiLocker
Software Tester Intern
- Performed manual, functional, and regression testing, created detailed test cases, and logged bugs in Jira. - Maintained comprehensive documentation of test scenarios and reported progress to management, escalating critical issues as needed.
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My Projects
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My Education
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2017 - 2021
Apollo Institute of Engineering and Technology (GTU)
Bachelor of Engineering
CGPA: 9.17 | Specialized in Software Engineering, Database Management Systems, and Web Development. • Actively participated in hackathons and coding competitions to sharpen technical and problem-solving skills.
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2015 - 2017
Radiant School of Science
Higher Secondary School Certificate
• Focused on Mathematics, Physics, and Computer Science, with strong academic performance.
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Contact Me
Phone Number
+91 8238847813
patelnisarg330@gmail.com